If you are eligible for Agency Repairs, your vehicle will be repaired at the vehicle's authorized Agency. If you are entitled for Non-Agency Repairs, the repairs will be arranged at one of our authorized network garages located nearest to you. These garages are selected based on their quality, experience, expertise, and market reputation.
 

1. Roadside Assistance:
If you need roadside assistance, please call our toll-free number. Our service provider will assist you to tow your vehicle to the nearest workshop.

2. Obtain MRTA Form or Police Report:
In case of a minor accident without invovling injury/death/property damages, MRTA form would suffice the requirment. Under all other scenarios police report is mandatory. 

3. Register Your Claim:
In case you're comprehensively insured with us, you can register your claim online on the GIG Gulf website at https://www.giggulf.om/en/customer-portal . You will receive your Claim Reference Number.

4. Workshop/Agency Allocation:
Once your claim is opened, GIG Gulf will send you a confirmation email or SMS with details of the workshop or agency (if eligible for agency repair) where you can drop off your vehicle for a repair estimate.

5. Rental Car Booking (if eligible):
If your policy includes hire car service, please call our toll-free number at least 24 hours in advance to ensure availability.

6. Repair:
Once repair is authorized, you will be notified via SMS/email.

Note:
 You will advised to pay the excess amount as per policy terms and conditions.

7. Real-Time Tracking Status of the Claim:
You can track the status of your claim on the GIG Gulf website at https://www.giggulf.om/en/track-motor-claims using your Claim Reference Number.

Rental car extension is not available for claims, as hire car service is provided as a benefit according to the Policy Terms and Conditions.

Contact us on our toll-free number and select the "Roadside Assistance" option, available 24/7.

You will receive an Offer Letter from our Total Loss Department detailing compensation offered and all the further steps and procedures to be followed in completing the transaction. 
 

Excess is the fixed amount specified in the Policy Schedule to be borne by the Insured for each accident.
 

Yes, anyone on a Visit Visa can drive a private vehicle if he/she holds an international or converted driving license, and the claim is covered under these circumstances.
 

You can register your windscreen claim online in 5 minutes by following these steps:

Visit GIG Gulf customer portal at https://www.giggulf.om/en/customer-portal or https://www.giggulf.om/ar/customer-portal .

Ensure you have the following information ready:
- Your GIG Gulf Policy Reference Number
- The Driving License of the person who was driving the car at the time of the accident (Front & Back sides)
- Your Car Registration Card (Front & Back sides)
- Identity Card (Front & Back sides)
- MRTA form fully filled and signed by the insured (available for download at the provided link)
- GIG Gulf Claim Form fully filled and signed by the insured (available for download at the provided link)
- Clear pictures of the damage at the time of accident

Once the online form is completed with the required details completed, you will receive a confirmation along with your Claim Reference Number.

For comprehensive policy claims you will be required to pay the Excess amount when collecting your vehicle from the workshop/Agency after repairs. In case of Total Loss, this will be deducted from the final settlement.

For any other claims scenario remittance of excess need to be paid as per our instructions.
 

To book a rental car service, please follow these steps:

Ensure that you are eligible for hire car coverage under your policy and you have a valid claim number.

Call our toll-free number at least 24 hours in advance to ensure the availability.

We will notify you about the progress of your claim through the journey. For immediate updates, you can track your claim using our website https://www.giggulf.om/en/customer-portal or https://www.giggulf.om/ar/customer-portal  
 

Please contact our team directly via email at motorclaims.ml@gig-gulf.com . Kindly include your Claim Reference Number and contact details for assistance regarding your reimbursement payment.
 

You can register your flood claim online in 5 minutes by following these steps:

Visit GIG Gulf customer portal at https://www.giggulf.om/en/customer-portal or https://www.giggulf.om/ar/customer-portal

Ensure you have the following information ready:
- Your GIG Gulf Policy Reference Number
- The Driving License of the person who was driving the car at the time of the accident (Front & Back sides)
- Your Car Registration Card (Front & Back sides)
- Identity Card (Front & Back sides)
- Police Report.
- Spot photos of the damages at time of flood incident.
- GIG Gulf Claim Form fully filled and signed by the insured (available for download at the provided link).

If the vehicle was flooded while in the designated parking of any building, ensure to mention the full building details in the claim form:
* Building No.
* Block No.
* Road No.
* If the insured is a tenant, the apartment number.
If your car was parked at the time of the flood, select "I was driving the car" on the online form.

Once the online form is completed with the required details completed, you will receive a confirmation along with your Claim Reference Number.

Your vehicle could be considered a Total Loss under the following circumstances:
* If your car is totally damaged beyond repairable conditions or cancelled by Royal Oman Police due to an accident covered under your policy.
* If the repair cost of your vehicle exceeds 75% of the Sum insured at the time of loss, in such condition the vehicle will be qualified to be treated as Total Loss.
Once the vehicle is approved as Total Loss you will be compensated as per the agreed Sum Insured net of depreciation and any applicable excess.
 

You can register your claim online in 5 minutes by following these steps:

Visit the GIG Gulf customer portal at https://www.giggulf.om/en/customer-portal or https://www.giggulf.om/ar/customer-portal

Ensure you have the following information ready:
- Your GIG Gulf Policy Reference Number
- The Driving License of the person who was driving the car at the time of the accident (Front & Back sides)
- Your Car Registration Card (Front & Back sides)
- Identity Card (Front & Back sides)
- Spot photos (Clear pictures of the damages at the time of accident)
- Police Report/MRTA form fully filled and signed by the insured (available for download at the provided link)

Once the online form is completed with the required details completed, you will receive a confirmation along with your Claim Reference Number.
 

The GIG Gulf Policy Reference Number is mentioned on your Registration Card or Policy Schedule Document. For example, it might look like this: 65/VA/123456789/0/0.

The Depreciation percentage is applicable as defined in the Policy Terms and Conditions